Ticket Policies

Ticket Mailing

Tickets may not be mailed until 4 weeks prior to the event.  For all ticket orders place up to three weeks prior to the event, we use standard First Class Mail via the United States Postal Service.  If you purchased tickets more than four weeks in advance and did not receive your tickets by mail, please call the ticket office at 888-629-7223 to notify us.

Ticket Re-Sale

It is the policy of Chicagoland Speedway to revoke the purchasing privileges of the initial purchaser of a ticket found to have been resold for greater than the printed face value on or off Chicagoland Speedway property.

Tickets and other admission materials obtained from sources other than Chicagoland Speedway and its affiliates, and/or tickets that have been lost, stolen or counterfeit will not be honored.

Persons attempting to resell tickets at Chicagoland Speedway may be in violation of local ordinances and will be subject to fines and/or arrest by local authorities.

Tickets may not be sold or transferred on Speedway property by unauthorized persons. Tickets found to be sold or transferred will be confiscated, and persons may be prosecuted to the fullest extent of the law.

Guests holding fraudulent tickets are subject to ejection from the venue without reimbursement or restitution and may be subject to criminal prosecution as allowed by law.

Will Call

Will Call (Monday to Thursday of race week) is located at the Ticketing office. Please follow traffic signs as you approach Chicagoland Speedway.

Will Call (Friday to Sunday of race weekend) is located at the Ticket Services building at the main turnstile gate of Chicagoland Speedway.

All persons picking up tickets at Will Call must present a valid photo I.D. and their name(s) and address(es) must match the information on the envelope.

There are no cancellations, refunds or exchanges of unclaimed tickets at Will Call. All sales are final.

Tickets purchased within 30 days of the event will be held at Will Call, which is located at the Ticket Services building at the main turnstile gate. Tickets are held under the name of record on the account and will only be released to the account holder. Photo identification of the account Holder is required prior to Chicagoland Speedway releasing tickets.

In the case of second party will call - If a person other than the account holder is to pick up tickets, the account holder call and provide the name of the pick-up party in advance of the event.

Third Party will call is allowed. Customers can leave tickets for others to pick up at the Ticket Services building. Customers leaving tickets for others must complete an envelope, provided by Chicagoland Speedway, stating the last name and first name of the person who is to pick up the tickets. The tickets are then to be placed in the envelope, by the customer only. Chicagoland Speedway is not responsible for tickets left at Will Call for others to pick up.

Rescheduling Policy

If an event is delayed, the ticket for that delayed event will, as determined by the sanctioning body and Chicagoland Speedway, be honored on the date the event is held.

As a guest of events held at Chicagoland Speedway each ticket purchaser or holder agrees to observe all rules, regulations and policies pertaining to the use of Chicagoland Speedway tickets, including any modification to these policies which may be adopted or administered by Chicagoland Speedway or any applicable governing entity.

There are no refunds, exchanges or cancellations of tickets. All sales are final.

Re-Entry/Exit Policy

Guests are free to exit and re-enter Chicagoland Speedway by showing their original admission ticket and a hand stamp at the re-entry gates. All guests are responsible for acquiring a hand stamp before exiting the facility. NO EXCEPTIONS.

All bags are subject to search at time of re-entry.